These Terms and Conditions set out the general basis for our work together. The details of each engagement are specified in our proposal or order confirmation and take precedence over these general terms.
This English version is provided solely as a convenience translation. Only the German version of these Terms and Conditions is authoritative and legally binding. In the event of any discrepancy or difference in interpretation, the German version controls.
These Terms and Conditions apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. We do not enter into contracts with consumers.
The contracting party is Per N. Döhler, operating under the name Triacom. These Terms and Conditions apply to contracts for translation, revision, editing and other language services. Any terms and conditions of the client that differ from these Terms and Conditions apply only to the extent expressly agreed.
The engagement is based on our proposal or order confirmation and the documents identified in it. A contract is formed when the client accepts the proposal in text form, places a corresponding order or requests that we begin providing the services. Individually negotiated terms and the engagement-specific information in the proposal or order confirmation take precedence over these Terms and Conditions.
We perform the agreed services professionally and with the standard of care customary in the profession. The scope and manner of performance are governed by the contractual agreement. Full compliance with ISO 17100, a substantive, legal or regulatory review, or review of a typeset or otherwise processed version is required only if expressly agreed.
The client provides the source texts, reference materials, terminology and other information required for the work completely, accurately and on time. In particular, the client informs us of the intended use, target audience, target country, desired format and any special substantive, formal, legal or technical requirements. We are not responsible to the extent that delays or defects are caused by inaccurate, incomplete or late information or materials.
Whenever possible, we clarify apparent ambiguities in the source materials with the client. If timely clarification is not possible, we may base our work on a professionally reasonable interpretation and identify material ambiguities.
If the source materials, scope, intended use, terminology, manner of performance, delivery format or deadline change after contract formation, we will agree on any necessary adjustments to the services, fee and delivery date. Instructions or materials received after work has begun will be taken into account to the extent agreed and still feasible in the workflow.
Delivery is made in the agreed form. Delivery dates are binding if they are identified as binding in the proposal or order confirmation. The client’s required cooperation is a prerequisite for meeting agreed deadlines.
Events beyond our reasonable control extend agreed deadlines by an appropriate period corresponding to the duration of the impediment. We will notify the client without undue delay. If the impediment continues for so long that a party can no longer reasonably be expected to remain bound with respect to the unperformed part of the contract, that party may terminate that part of the contract.
We treat as confidential all nonpublic information and materials made available to us in connection with an inquiry or engagement. Access is granted only to persons and service providers to the extent necessary to perform the services; they are subject to appropriate confidentiality obligations. Statutory disclosure obligations remain unaffected.
The client notifies us before transmitting materials that contain special categories of personal data or other particularly sensitive information. Such data should be anonymized or pseudonymized whenever possible. Where processing on behalf of the client is involved, the parties will enter into the agreement required by law.
The fee, method of calculation, payment terms and any agreed advance or installment payments are specified in the proposal or order confirmation. All prices are net prices, plus any value-added tax required by law. Unless otherwise agreed, invoices are due without deduction within 14 days of receipt. The statutory provisions apply in the event of late payment.
If the client terminates an engagement after placing the order, the services performed up to that time and any additional compensation due under applicable law will be invoiced. We will provide completed work product in accordance with the stage reached and the agreed payment terms.
Complaints should be described as specifically as possible. In the event of a defect, we must first be given the opportunity to cure the defect within a reasonable period. If the cure is unsuccessful or cannot reasonably be required of the client, the statutory remedies for defects apply.
Changes based on instructions, terminology preferences or intended uses that were neither agreed nor apparent at the time of contract formation do not constitute the correction of a defect. They may be agreed as additional services. We are not responsible for changes to the work product made by the client or third parties.
Our liability is unlimited for loss or damage caused intentionally or by gross negligence, for loss of life, bodily injury or damage to health, where we have given a guarantee, and in cases of mandatory statutory liability.
In the event of a slightly negligent breach of an obligation whose performance is essential to the proper performance of the contract and on whose performance the client may ordinarily rely, our liability is limited to the loss or damage that was foreseeable at the time of contract formation and is typical for the contract. Liability for slight negligence is otherwise excluded. These limitations of liability apply equally to our legal representatives, employees and agents engaged in performance.
The client warrants that it is authorized to have the texts, images, data and other content it provides processed to the agreed extent. The client indemnifies us against justified third-party claims to the extent that such claims result from a breach of this obligation for which the client is responsible.
To the extent that copyright or other intellectual property rights arise in our services, upon payment in full the client receives the rights of use required for the agreed contractual purpose, without limitation as to time or territory. Exclusive rights are transferred only if expressly agreed. Before payment in full, the work product may be reviewed internally but may not otherwise be used without our consent.
German law applies. If the client is a merchant (Kaufmann) within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the courts of Lüneburg, Germany, have exclusive jurisdiction. In all other cases, the statutory rules on jurisdiction and venue apply.
This English convenience translation is not legally binding. The German version of these Terms and Conditions is authoritative.
Version: 2026-08-03